Reservation Agent (Females Only)

Job Overview

We are seeking a dedicated and professional Reservation Agent to join our team. As the first point of contact for guests, you will play a crucial role in managing reservations, handling inquiries, and ensuring a seamless booking experience. Your attention to detail and customer-focused approach will contribute to delivering a premium guest experience.

Key Responsibilities

Respond to reservation inquiries via phone, email, and online platforms with professionalism and efficiency.
Provide detailed information on accommodation options, availability, rates, and special offers.
Process bookings, changes, and cancellations accurately through the property’s reservation system.
Recommend suitable options tailored to guests’ needs to enhance their stay experience.
Liaise with internal teams to ensure smooth guest arrivals and service coordination.

Requirements

Females only (as per company policy).
Previous experience in reservations, customer service, or hospitality (preferred).
Excellent communication and interpersonal skills.
Strong attention to detail and organizational abilities.
Ability to work in a fast-paced environment and multitask effectively.
Proficiency in reservation software and Microsoft Office (preferred).

Benefits

Competitive salary of £30,000 per annum
Opportunity to work in a prestigious hospitality setting
Career growth and training opportunities
Supportive and professional team environment