Job Overview
We are seeking a dedicated and professional Reservation Agent to join our team. As the first point of contact for guests, you will play a crucial role in managing reservations, handling inquiries, and ensuring a seamless booking experience. Your attention to detail and customer-focused approach will contribute to delivering a premium guest experience.
Key Responsibilities
✔ Respond to reservation inquiries via phone, email, and online platforms with professionalism and efficiency.
✔ Provide detailed information on accommodation options, availability, rates, and special offers.
✔ Process bookings, changes, and cancellations accurately through the property’s reservation system.
✔ Recommend suitable options tailored to guests' needs to enhance their stay experience.
✔ Liaise with internal teams to ensure smooth guest arrivals and service coordination.
Requirements
✅ Females only (as per company policy).
✅ Previous experience in reservations, customer service, or hospitality (preferred).
✅ Excellent communication and interpersonal skills.
✅ Strong attention to detail and organizational abilities.
✅ Ability to work in a fast-paced environment and multitask effectively.
✅ Proficiency in reservation software and Microsoft Office (preferred).
Benefits
💷 Competitive salary of £30,000 per annum
🏨 Opportunity to work in a prestigious hospitality setting
📈 Career growth and training opportunities
🤝 Supportive and professional team environment
📩 To Apply:
📧 Email: info@hollbornrecruitment.co.uk
📞 Phone: +44 7349 560154