Client: Nike
Number of Locations: Multiple Sites
Positions Available: 20
Pay Rate: £13 per hour (Approx. £70 per day if paid daily)
Contract Type: Temporary / Long-Term Contract
Job Overview
We are seeking 20 motivated and technically skilled IT Support Engineers to provide first-line and second-line technical support for Nike’s retail and office environments across multiple locations. This role is ideal for candidates with proven IT support experience, strong problem-solving skills, and a commitment to delivering excellent customer service.
Key Responsibilities
- Provide first-line technical support to end users (in-person, phone, and remote).
- Troubleshoot and resolve hardware, software, and network issues.
- Support POS (Point of Sale) systems, payment devices, and in-store IT equipment.
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Escalate unresolved technical problems to higher-level support teams.
- Document all support activities and resolutions in the ticketing system.
- Ensure all IT equipment is functioning effectively and updated regularly.
- Maintain strong working relationships with store managers and team members.
Candidate Requirements
- Proven experience in IT support, helpdesk, or technical engineering roles.
- Knowledge of Windows OS, Microsoft Office 365, and basic networking.
- Experience with POS systems and retail IT setups (desirable).
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication and customer service skills.
- Ability to travel to different store locations if required.
Benefits
- Competitive hourly rate (£13/hr).
- Opportunity to work with a global brand.
- Multiple locations with potential for flexible placement.
- Experience in a fast-paced retail IT environment.